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RPNsecure account services are usually active and available within one week after you submit an application with supporting documentation, so we can fulfil our risk assessment requirements. In cases where additional documentation is required, the turnaround time can be longer.
RPNsecure’s customer support team will guide you throughout the process, including with preparing the application forms. Should you have any questions or concerns about operating the payment platform, our team is always available.
Full and partial refunds are processed against your available RPNsecure account balance (not including pending balance). If the available balance is insufficient to cover the refund amount, the refund may be designated under pending status.
If RPNsecure is unable to charge the outstanding balance to your bank account, all refunds may be placed under pending status until you update your balance.
Charges that require currency conversion revert through the same FX clearing procedure as the original transaction. Refunds do not carry any additional currency conversion fees, but the original fees cannot be recovered.
All refund requests are submitted to the customer’s card issuing institution or bank. Your customers usually receive their refunds within 5-10 business days, although processing time varies according to the bank. Refunded credit card transactions are ineligible for disputes or chargebacks.
Looking for an online payment processing solution?
Become a RPNsecure merchant today.